Implementing and Improving ITSM

A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color

By:

Jeffrey Tefertiller

Format:

Paperback / softback

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Around 2-12 July using International Courier

Description

This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color.

Author Biography:

Jeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice.

Release date NZ

July 14th, 2018

Author

Jeffrey Tefertiller

Audience

General (US: Trade)

Pages

276

Dimensions

152x229x18

ISBN-13

9781723127441

Product ID

37206732

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