Thoroughly updated to discuss the use of tools such as Skype and social media, this concise volume shows how effective communication-via written text and spoken presentations-can positively impact project management in professional environments. * Maintains the quality of information that has made this text a longtime favorite while featuring significant updates to encompass current technology * Provides readers with clear guidelines for designing and writing a wide range of professional documents and associated communications * Offers effective strategies for solving communications problems * Includes primary source documents that illustrate the advice given