Hugues Martin has worked for the world's most prestigious hotels, so when he takes over a small, tired, run-down hotel in New York, everyone thinks he must be mad. But he transforms it into a beautiful boutique hotel of impeccable elegance – the Hotel Vend“me – run with the efficiency he learnt through his hotelier schooling in Europe: precision and attention to detail.

But Hugues' hardworking drive soon becomes too boring for his wife, who leaves him for a rock star, forcing Hugues to try to be both father and mother to their three-year-old daughter Heloise, whilst coping with the full-time job of running his hotel.

And so the hotel and its staff become Heloise's family – she has much more of a connection with the kind, generous female members of staff her father employs than she has ever had with her own mother. Hugues' commitment to his work has heavily influenced his daughter, so he is delighted when she decides that she too wants to go to hotel school, and follow in her father's footsteps. When she departs to start her studying in Europe, Hugues is completely lost without her.Until a work venture brings a wonderful new woman into his life.

For a father and daughter who have always relied solely on each other, will they ever be able to truly break the ties that have bound them for so long? Will Heloise ever be able to accept another woman in her father's life? And how is Hugues supposed to choose between them?

As life marches quickly on, the close-knit unit at Hotel Vend“me are forced to form new bonds, face the often bitter sweetness that life can bring, and work out the true meaning of love and family.