The Third Edition of this widely used text provides manual therapists with much-needed guidance on taking client histories, setting functional goals, communicating with health care and legal professionals, documenting outcomes, and billing insurance companies. This edition includes crucial information on HIPAA regulations, new and updated blank forms, and lists of codes for self-referred patients and for insurance verification forms. Reader-friendly features include sidebars, case studies, chapter summaries, and useful appendices. A front-of-book CD-ROM includes the blank forms for use in practice, a quick-reference abbreviation list, and a quiz tool to review key concepts. Faculty ancillaries are available upon adoption.

Table of Contents

SECTION I: COMMUNICATION 1 Communication and the Therapeutic Relationship 3 Communication with the Health Care Team 33 Communication with the Legal Team 49 SECTION II: DOCUMENTATION 69 Why Document? 71 Documentation: Intake Forms 85 Documentation: SOAP Charting 121 Wellness Charting for Manual Therapies: Energy Work and Relaxation Therapies; Event, On-Site, and Spa Venues 155 SECTION III: BILLING AND ETHICS 173 Insurance Billing 175 Ethics 217 APPENDICES 235 Glossary 237 Blank Forms 245 Case Studies 287 Personal Injury 289 Workers' Compensation 313 Wellness 335 Abbreviations List 343 ICD-9 Coding for Self-Referred Patients 347 Contact Information 349 Offices of Insurance Commissioners 349 Workers' Compensation 355