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Good Services by Louise Downe
Good Services by Louise Downe
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Good Services

How to Design Services That Work
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$40.00
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Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Author Biography:

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
Release date NZ
February 10th, 2020
Author
Audience
  • General (US: Trade)
Pages
224
Dimensions
130x195x18
ISBN-13
9789063695439
Product ID
30488629

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