Hali Keeler, MLS, MA, is the author of the books Foundations of Library Public Services: An Introduction for Support Staff, Rowman & Littlefield 2015; Working with Collections: An Introduction for Support Staff, Rowman & Littlefield 2017; Communication and Teamwork: An Introduction for Support Staff (with Marie Shaw) Rowman & Littlefield 2018; Supervision and Management: An Introduction for Support Staff (with Marie Shaw), Rowman & Littlefield 2018; Library Technician Training programs: Library Mosaics Magazine January/February 2005, and Ghosts of Groton Bank, History Press, 2016. She is the former Coordinator for the Library Technology Certificate Program at Three Rivers Community College (2003-2011) and has been an Adjunct Professor since 1998. She teaches courses in Public Services, Technical Services, and Management Strategies. In addition to library instruction, Ms. Keeler worked as a Children’s Librarian and is the retired Executive Director of a public library. She has been a speaker and presenter at library conferences and workshops and has served in leadership roles on library boards and committees at the state and local levels.