This text bridges the gap between school and university and ensures that not only are the appropriate quantitative skills developed, but also that the student develops an understanding of the role of QM in a modern business environment. The text uses diagrams, illustrations and graphs from the real world to illustrate the application of techniques. Examples of output from common business software (Lotus, SuperCalc, Minitab, etc.) are included.*A clear business and economics context for all topics introduced*A self-learning approach throughout*Ensures that appropriate quantitative skills are developed within a business context*Student activities, sample exam questions and fully worked examples at the end of each chapter