We have had a previous Fellowes shredder in my home office for a decade, and it gave good service, generally managing 4–5 sheets at a time. My office closed 3 years ago, and it finally gave up the ghost. This one is noisier, and seemed to jam within a day. Reversing did not clear it. Not wishing to dismantle it, which would void the warranty, I left it for a week till I had time to pick out the pieces (about 40 minutes work) and this unjammed it. We concluded that the advertising saying that it could handle 5 sheets at a time was an overstatement! If it jams again, may have to contact the supplier.