A must-have book for every organisation that faces change! Your organisation can benefit from change. This book will show you how. Why do organisations change? What are the risks involved? Can we resist change? What is the best way to manage it? What are the key factors that drive change, and how? Why are some changes easier to survive than others? These are just some of the questions that Darren Arcangel and Brian Johnson address in Everything you want to know about Organisational Change. This practical guide recognises that every organisation functions differently, has different goals, and faces different challenges. It will give you the tools you need to understand the factors influencing your organisation, to identify how your business must respond, and to implement the necessary changes. Your organisation will survive and become more efficient. Given particular consideration is the role of IT in managing change, and the way in which it can be both an enabler and an inhibitor of change. This book will show you how to use IT to maximum effect, smoothing your path to change and minimising potential problems. Your business will function much more efficiently, effectively and profitably. Darren Arcangel is currently a VP at CA Technologies. He has held a number of senior positions focusing on IT transformations, including in the areas of project governance, data centre transformations and IT service management. He is an ITIL(R) v3 expert in ITIL service management. Brian Johnson has held a number of key leadership and strategic roles in government and private companies. He was a part of the UK government team that created the ITIL(R) approach. He has written a number of books on ITIL(R), the software life cycle and the role of IT in business.