EROS Aqua Hyaluron + Panthenol is a water-based lubricant. It is the ideal lubricant, especially for women. Due to the ingredients hyaluron and panthenol it has an additional caring and regenerative effect. It is safe for latex condoms, improves the gliding ability during sexual intercourse, is very productive and has an additional nurturing and protective effect due to moisturising hyaluron and regenerative panthenol. In addition, it is water-soluble, fat-free, tasteless, colourless and odourless.

Please Note:
Returns will not be accepted on Sex & Intimacy products due to a change of mind.
Should the product be faulty, please do not hesitate to contact us and we will gladly replace it.

Returns
Due to the intimate nature of these products we are unable to accept returns on Sex & Intimacy products. We value the health and wellbeing of our customers and guarantee that such products purchased are new and shipped directly from the supplier to our warehouse to you.

Returns will not be accepted on Sex & Intimacy products due to a change of mind.

If you believe your product is faulty, please contact our friendly customer service team. By contacting us first it will allow us to troubleshoot with you and provide clear, concise warranty claim instructions tailored to your circumstances.

Before contacting us, you may like to try some of the basic troubleshooting tips below:

If your product is rechargeable:

Ensure the product is fully charged.
Ensure the light (if any) is illuminating to show the product is connected to the charger.
Hold the power button for 3–5 seconds to turn on.
For potential travel lock, if there are multiple buttons, hold them simultaneously for 3–5 seconds to disable.

If your product is battery operated:

Ensure you are using the correct batteries.
Ensure the batteries have been inserted correctly.
Try new batteries.
Hold the power button for 3–5 seconds to turn on.
For potential travel lock, if there are multiple buttons, hold them simultaneously for 3–5 seconds to disable.