If you find yourself dealing with unacceptable behaviour then Encouraging Appropriate Behaviour can help. By following the six BECOME steps of Behaviour, Emergency, Context, Options, Myself and Enact, you will be able to: Pin-point what the behaviour is Explore when and why it occurs Work out how to encourage change. The authors practical BECOME process gives you a logical and consistent way of approaching problem behaviours. With case studies demonstrating how to put these steps into practice, Encouraging Appropriate Behaviour includes: 14 principles on how to approach difficult situations 13 tools to help understand the problem 10 response styles 20 effective strategies to use. There is now no excuse to use the same ineffective response time after time. If you work with people, this book will BECOME your guide to successfully encourage appropriate behaviour. About the Author Murray Irwin is a freelance outdoor educator and adventure therapy group-leader with 13 years experience. For five years he worked with at-risk youth and spent three years designing and delivering award winning sustainability behaviour change programs. The Benefits Using the six steps: creates a structure that helps give you a sense that you have control of the situation helps you maintain a calm and consistent approach even when your really emotional sheds light on the situation in a fair and unbiased way helps come up with new ideas and possibilities to explore as you address each step allows you to quickly and simply analyse situations. Having the principles to follow: helps you avoid pitfalls gives you important insights builds your self confidence to handle situations effectively. Having a range of tools to choose from: can change the way you see peoples behaviour reveals other possibilities and perspectives helps you use and role model assertive behaviour builds your knowledge and understanding about the behaviour. Providing a range of possible strategies: allows you to create new ways of dealing with issues empowers you by giving you more response choices gives you powerful and proven options for taking charge of situations.