Employees' Nonverbal Communication Cues and Satisfaction

Name: Employees' Nonverbal Communication Cues and Satisfaction
SKU: 26981047
Price: 138.00 NZD
Availability: InStock

By:

Format:

Paperback / softback

Show Hide Adult Content

$138.00

Available from supplier

Usually ships in 3-4 weeks

0 in Trolley

Price Match

Wrap this item as a gift ($5.90) - add a free gift card on the next page

Free Delivery with Primate

Join Now

Free 14 day free trial, cancel anytime.

Buy Now, Pay Later with:

4 payments of $34.50 with Afterpay Learn more

6 weekly interest-free payments of $23.00 with Laybuy Learn more

Availability

Delivering to:

Estimated arrival:

Around 14-26 June using International Courier

Description

Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction.

Release date NZ

November 23rd, 2010

Author

Audience

General (US: Trade)

Pages

Dimensions

152x229x6

ISBN-13

9783843377546

Product ID

26981047

Customer reviews

Nobody has reviewed this product yet. You could be the first!

Write a Review

Marketplace listings

There are no Marketplace listings available for this product currently.
Already own it? Create a free listing and pay just 9% commission when it sells!

Sell Yours Here