Michael Lowenstein, PhD, CMC, is thought leadership principal with Beyond Philosophy, an international customer experience consulting organization; and he specializes in customer analytics, employee ambassadorship research and training, predictive modeling, and strategic customer lifecycle management research and training. He is broadly experienced as a visionary and innovative marketing consultant in many b2b and b2c product and service industries. He has written over 300 customer-related white papers, journal articles and columns, with material appearing in online and offline publications.