Ton A. M. Spil (1964) is area leader healthcare of the Center of Telecommunication and IT (CTIT) and Assistant Professor at the department of Technology & Management at the University of Twente. He edited a book called ""strategies for healthcare information systems"" published by the IDEA group in 2001 and chaired the healthcare track on several major conferences on information systems. His research interests lie on the subjects information strategy, innovation and diffusion of information systems and e-Health. R.W.Schuring (1964) is Associate Professor of Management of Health Care Organizations at the University of Twente in Enschede (The Netherlands). His research focuses on the effective organization of operational processes in healthcare. The role of the user in the diffusion of new technologies has particular interest. He cooperates with leading hospitals in The Netherlands and abroad.