Business & Economics Books:

Customer Service Pocketbook: 3rd Edition

Customer Service Pocketbook: 3rd Edition
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Format:

Paperback / softback
Customer Service Pocketbook: 3rd Edition by Sean Newby
$39.00

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Description

The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Release date NZ
October 1st, 2013
Author
Audience
  • Professional & Vocational
Country of Publication
United Kingdom
Imprint
Management Pocketbooks
Pages
128
Dimensions
150x105x5
ISBN-13
9781906610555
Product ID
21608417

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