Customer Delight 365, a book of wise quotations, personal insights and practical applications, was created after author Brian Monahan experienced a delightful hospitality-industry conference.Brian, who has served the hospitality industry for more than 20 years, shares his tremendous passion for creating memorable customer-service experiences for his clients.His aspiration is for businesses and customer-service professionals to join forces to create an inspired vision for customer service: Customer Delight."This book isn't just a collection of quotations. It's a collection of applications and implementations that you can read, examine and put into action," says Don the Idea Guy in the book's Foreword.The impact of this book is super-powered when you share the quotations and messages with your colleagues in the customer-service industry. Together, you will serve up Customer Delight!