Jim Clifton is chairman and CEO of Gallup and bestselling author of Born to Build, The Coming Jobs War, and the #1 Wall Street Journal bestseller It’s the Manager. His most recent innovation, the Gallup World Poll, is designed to give the world’s 7 billion citizens a voice in virtually all key global issues. Under Clifton’s leadership, Gallup has expanded from a predominantly US-based company to a worldwide organization with forty offices in thirty countries and regions. Clifton is currently a Distinguished Visiting Professor and Senior Fellow of the Frank Hawkins Kenan Institute of Private Enterprise at the University of North Carolina. Jim Harter, Ph.D., is Chief Scientist, Workplace for Gallup and bestselling coauthor of Culture Shock, Wellbeing at Work, It’s the Manager, 12: The Elements of Great Managing and Wellbeing: The Five Essential Elements. His research is also featured in the groundbreaking New York Times bestseller, First, Break All the Rules. Dr. Harter has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. His work has also appeared in many publications, including Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time Magazine, and in many prominent business and academic journals. Harter received his doctorate in psychological and cultural studies in quantitative and qualitative methods from the University of Nebraska-Lincoln.