The ways we do day-to-day democracy - figure out what people want their governments to do, get people involved in decisions the way we know we should... Way too often, the only response we get is a useless response. Our bigger problem, though, is the thousands that we don't hear from. Who may see and understand things that we, the Insiders, are missing. Those people are not failing to participate because they don't care about the places where they live. They're failing to participate because we've given them a pretty clear message that we don't want them to have a meaningful role in the process. In this book, we'll walk through a more effective strategy for doing public engagement that gives both citizens and governments a better and more meaningful experience. We'll conclude with some tactics for managing unproductive behavior when you find yourself stuck with some of our typical public situations.