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When an employee leaves an organization (whether to pursue another opportunity, retirement or because of downsizing), that employee's knowledge and experience are lost to the organization. Common sense would dictate that organizations should prepare for such a contingency by developing systems to preserve the critical knowledge of their departing employees. All too often, though, this is not the case. "Continuity Management" addresses the crucial problem of knowledge loss associated with employee departures, examines the importance of maintaining knowledge continuity, and provides an effective strategy for transferring critical operational knowledge.
HAMILTON BEAZLEY, PhD, is chairman of the Strategic Leadership Group and former associate professor of organizational sciences at The George Washington University. Prior to his academic career, he served in various financial and strategic planning positions in the American oil industry and as president of two nonprofit organizations. JEREMIAH BOENISCH is a communications officer in the U.S. Air Force who has served on the staff of the Office of the Secretary of Defense at The Pentagon. He holds a master's degree in organizational management from The George Washington University. DAVID HARDEN is a pilot in the U.S. Air Force who has served on the Joint Chiefs of Staff at The Pentagon. He holds a master's degree in organizational management from The George Washington University.