This textbook explores the complex nature of conflict and provides concrete tools for how it can be managed. Martin Euwema and Ellen Giebels highlight the importance of effective analysis to conflict management, developing novel frameworks for understanding the structure and process of interpersonal conflict. Specially designed for practical use, the textbook integrates theories and models of conflict with cutting-edge practical research and outlines the diverse skills and strategies necessary for competent conflict management. Key Features: Presents six different perspectives used to analyse conflict All chapters conclude with group exercises tailored to training settings Introduces the 7-I model, combining conflict analysis and the identification of specific angles for intervention Extensive reflection exercises and quiz questions throughout to aid development of conflict management skills Chapters dedicated to key practical competencies including mediation, negotiation, and responding to violence and aggression Conflict Management and Mediation is an essential guide for both undergraduate and postgraduate students in business and management, psychology, and human resource sciences. It is also an important resource for professional mediators, negotiators and trainers seeking a deeper understanding of effective conflict resolution.