Provides a practical approach to resolving the computer operation problems that managers commonly face, with easy-to-understand language and a step-by-step approach to controlling computer room output.
Table of Contents
Why Production Management Is Mandatory. Stable Production Processes--Your Top Priority. Production Controls--What It Takes To Keep Users Happy. Dealing With Users and Auditors. Appendix. Bibliography. Index.
About the authors RUEDIGER VOSSEN is an Advisory Systems Engineer with the IBM Corporation, where he has worked since 1967. He has also held positions in computer operations, systems and applications programming, systems engineering, and teaching. THOMAS E. CURTIN has held a variety of positions with the IBM Corporation since 1968, chiefly in I/S. He spent ten years in the Information Systems organization of the company's General Technology Division, working on projects supporting advanced manufacturing processes. Mr. Curtin has developed and taught courses on software application development at the IBM Information Systems Management Institute in New York City and currently teaches senior executive programs at the IBM Advanced Business Institute. He holds an MBA from the University of Connecticut.