Susanne Knowles is an educational, coaching, organisational and counselling psychologist and the Chair and Founder of the Australian Institute of Professional Coaches. With a PhD in Management and three Masters degrees in Education, Psychology and Business Administration, she is focused on assisting individuals achieve their personal and professional goals, motivating teams to peak performance, and supporting organisations to increase employee engagement, retain talent and improve profitability. She has held senior executive positions in government and private sector organisations and served as a Board member on several government, not-for-profit and professional services firms. Her executive coaching experience has been gained from 20 years as a consultant to national and international organisations, focused on facilitating the strategic direction of these firms. Susanne’s PhD thesis, which she completed at the Universityof Queensland, investigated how organisations develop and embed a coaching culture for competitive advantage and cultural change.