With sections covering everything from employment to education and housing, this book looks at the many issues and problems that can arise and tells you how to deal with them simply and practically, when and where to turn for professional help and what to do if you feel you have been treated unfairly. Drawing on years of experience and a vast bank of resources, Citizens Advice are uniquely placed to give the most up-to-date information about the procedures and practices that affect everyone. A vital book for every household.

Author Biography

From its origins as an emergency service during World War II, the Citizens Advice Bureau has evolved into a professional national agency that offers confidential, impartial and independent advice helping to solve nearly 6 million new problems every year.