Based on their extensive research and work with organisations, V Nilakant and S Ramnarayan present a new model for organisational change that identifies four core tasks crucial to the success of any change initiative: appreciating change, mobilising support for change, executing change and building change capability. The authors contend that those change initiatives that do not succeed are the direct outcome of a failure to effectively manage one or more of these tasks.
Simultaneously, as it warns managers against adoping simplistic recipes, Change Management also explains how organisational change is about changing the way in which people think and act. This book suggests four fundamental ways of altering the mindsets of managers: tuning to the external environment and people`s mindsets inside the organisation; influencing and persuading people and strengthening communication; constructing change initiatives on the basis of cross-functional collaboration and challenging goals; and creating positive contexts that enable people to have faith in thier own capabilities. This book argues that effective management of change is about balance-balance between short-term and long-term, profits and people , overview and detail, continuity and transformation and between the feasible and the desirable.
S Ramnarayan, PhD, is Clinical Professor of Business at the Indian School of Business (ISB), Hyderabad, India. A PhD in Organizational Behavior from the Case Western Reserve University, Cleveland, Ohio, USA, he has been a faculty member at the Tata Management Training Centre, Pune, India, for about 5 years and later a Professor at the Indian Institute of Management, Ahmedabad, India, for about 13 years. He has also been a visiting faculty at the Case Western Reserve University, Cleveland, Ohio, USA, and Guest Professor at the University of Bamberg, Germany. He has worked in different sectors on a variety of assignments in the areas of organization development, change, and leadership. He has carried out assignments funded by different international agencies, such as US Office of Personnel Management, Ford Foundation, World Bank, Commonwealth Secretariat, Department for International Development, and German Science Foundation. Apart from research papers, monographs, and case studies, Ram has co-authored books such as Changing Tracks: Reinventing the Spirit of Indian Railways, Change Management: Altering Mindsets in a Global Context, and Managing Organizational Change, and has co-edited books such as Life After 360 Degree Feedback, Strategic Management of Public Enterprises in Developing Countries, Organization Development Interventions and Strategies, and Managerial Dilemmas: Cases in Organizational Behaviour.