Kathryn Moore Crowe, Associate Dean for Public Services and Associate Professor, retired in 2019 from the University Libraries, University of North Carolina at Greensboro. Her 42-year career as an academic librarian began with a focus on information literacy, reference services and collection management. Later, she transitioned into administration, learning spaces and assessment while leading the public service units.  Her responsibilities also included promoting the Libraries’ services and resources both within and campus and in the broader community. Joanne Hélouvry is the Branch Manager at the Hamilton Branch of the Enoch Pratt Free Library in Baltimore, MD. Starting her career in public libraries, Joanne transitioned to academia for 18 years as a Research & Instruction librarian where she managed the public services side of a mid-sized academic library. She recently returned to public libraries to become more involved in community outreach and serving the public. She enjoys connecting with community organizations to provide needed services at a busy urban branch of the library. Joanne’s interests include management, leadership, assessment, library spaces, and, of course outreach.