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Deliver Value to Your Customers--Fast!



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Breakaway by Charles L. Fred
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The primary source of value in your business is people with the knowledge and skills to deliver on the promises made to customers. Breakaway offers a dynamic approach to organizational learning that should speed up the learning process in order to deliver greater value to customers at the speed of the new economy. Using a three step approach - establish a proficiency threshold, accelerate the accumulation of experience, measure the cycle time to proficiency threshold - any business should be able to significantly improve performance and gain competitive advantage.

Author Biography

Charles L. Fred is a thought leader in performance improvement and an expert in learning speed. He is the president and CEO of Avaltus, Inc., a leading provider of e learning services to the world s largest companies. In the past twenty years he has directed major change efforts in both the manufacturing and service industries, has consulted to successful companies around the globe, and has been a frequent speaker to major business forums and groups of senior executives. Once a nationally ranked NCAA track athlete, he continues to compete in corporate races across the country. He lives in Centennial, Colorado, with his wife, Julie, and their three teenage children.
Release date NZ
April 18th, 2002
Country of Publication
United States
Jossey-Bass Inc.,U.S.
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