Non-Fiction Books:

Boomerang!

Coach Your Team to be the Best and See Customers Come Back Time After Time!
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Format:

Paperback / softback
$83.00
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Availability

Delivering to:

Estimated arrival:

  • Around 13-25 June using International Courier

Description

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
Release date NZ
October 10th, 2007
Audience
  • Professional & Vocational
Illustrations
black & white illustrations
Pages
260
Dimensions
140x216x13
ISBN-13
9781905665518
Product ID
2517222

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