The second industrial revolution has arrived. The principles, by which work has been organized for more than 200 years, are giving way to a new and different set of ideas. Fuelled by the advances of modern information technology this contemporary revolution is being driven by customer demands within a global economy. Companies, whether large or small, that reeingineer find themselves arriving at common conclusions about the nature of work for the future. As strategies are rethought it emerges that a new kind of management is required, jobs will become fewer and more complex, and even the language of business needs revising. This book tackles the important question - where is reengineering taking us? What will happen to the nature of jobs, the role of the manager, and what are the skills and talents required?