Takes needs assessment out of the realm of theory and good intentions, and shows us when, why, and especially how it can be done? Filled with useful insights and practical examples. -Clifford Baden, director, Programs in Professional Education, Harvard University

Table of Contents

What Is Needs Assessment?; Considerations in Developing a Needs Assessment; Deciding What to Assess; Deciding How to Assess; Methods for Beginners; Surveys; Assessing Performance; Needs Assessment as Part of Program Planning; Continuous Assessment: Evaluating Program Effectiveness; Institutionalizing Needs Assessment in Continuing Education.

Author Biography

DONNA S. QUEENEY is director of research and external relations for Continuing and Distance Education and a faculty member in adult education at The Pennsylvania State University. She has conducted research, written, and spoken on many aspects of continuing education, particularly needs assessment and practice--oriented program development.