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Amaze Every Customer Every Time

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Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

Format

Hardback

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Amaze Every Customer Every Time by Shep Hyken
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Description

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business-in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools-like "Ask the extra question" and "Focus on the customer, not the money"-are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Author Biography

Shep Hyken, customer service and experience expert, is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more. Shep is a "New York Times" and "Wall Street Journal" bestselling author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." His articles have appeared in hundreds of publications. A prolific, award-winning speaker known for his content-rich, entertaining, and high-energy presentations, Shep has been inducted into the National Speakers Association s Hall of Fame for lifetime achievement. Learn more about Shep at www.Hyken.com. Follow on Twitter: @HykenLike on Facebook: ShepHykenSpeakerConnect on LinkedIn: www.linkedin.com/in/ShepHykenJoin on Google+: www.gplus.to/ShepHykenWatch on YouTube: www.YouTube.com/ShepHyken "
Release date NZ
September 3rd, 2013
Author
Country of Publication
United States
Imprint
Greenleaf Book Group LLC
Pages
240
Dimensions
6x228x152
ISBN-13
9781626340091
Product ID
21343746

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