Ingo Meyer is a senior research consultant at empirica. He holds a degree in Sociology, Political Science, and Theology from Bonn University. He has been working for empirica and in the field of ICT for health, care and independent living since 2002. For the past six years he has been focussing on issues of integrated care, preferably supported by the use of ICT tools. In this context, Ingo works on requirements-based service definition, the development of integrated health and care service processes and their implementation in real-life environments. One aspect that he has been specialising in is the development of viable business models for integrated care, based on socio-economic impact assessment and cost-benefit analysis. Among other things, he has been and is involved in projects such as CommonWell (www.commonwell.eu), INDEPENDENT (www.independent-project.eu), SmartCare (www.pilotsmartcare.eu) and the recently started BeyondSilos project. Sonja Müller is senior research consultant at empirica. She holds a degree in geography, urban development, and economic sociology from Bonn University. Since joining empirica in 2001, her main fields of work are in the area of ICT for social care, independent living and integrated care. Sonja has strong expertise in requirements elicitation, service definition and process model development as well as managing large-scale pilots. She was strongly involved in the first pilot B on ICT supported integrated social care and healthcare services "CommonWell" and is currently working in the SmartCare (www.pilotsmartcare.eu) and the recently started BeyondSilos project. Lutz Kubitschke is senior research consultant at empirica. He holds an interdisciplinary degree in social research, economics and law (Diplom-Sozialwirt) from Göttingen University. Since he joined empirica in 1993 he has mainly been concerned with investigating the potentials generally provided by digital technologies for supporting vulnerable population groups and older citizens. He has a long standing track record in socio-technical and policy related research, and he has coordinated a range of high-profile projects in this field, the most recent one being a Europe-wide pilot project with a focus on better joining-up existing social and health care services with help of ICT (www.independent-project.eu). He is also involved in the ongoing SmarCare project (www.pilotsmartcare.eu) delivering integrated ICT-enabled care services to older citizens in ten European countries.