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Winning with the Caller from Hell by Shaun Belding
Winning with the Caller from Hell by Shaun Belding
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Winning with the Caller from Hell

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The Journey to WOW by Shaun Belding
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Winning with the Caller from Hell

A Survival Guide for Doing Business on the Telephone
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Description

?Callers from Hell — they scream, sob, and sometimes they’re so incoherent you can’t understand them! Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

Author Biography:

Shaun Belding is the president of Belding Skills Development and CEO of Retail Track Mystery Shopping. He conducts seminars and workshops on personal development, customer service, selling, management, and leadership.
Release date NZ
May 28th, 2006
Author
Audience
  • General (US: Trade)
Pages
204
Dimensions
152x203x13
ISBN-13
9781550226959
Product ID
3659541

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