The book demystifies evaluation for the social service professional and student. The authors explain the uses and benefits of evaluation, the terminology and research methods used, and indeed the problems and limitations of evaluation. The last chapter is devoted to implementing evaluation results. It discusses the problems one is likely to encounter, and the ways to define improvement projects using the new information. An appendix of programme evaluation cases and exercises at the end of each chapter help readers to check their own comprehension and relate it to particular circumstances.