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Tourism SMES, Service Quality and Destination Competitiven



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Tourism SMES, Service Quality and Destination Competitiven
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This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.

Author Biography

Edited by E Jones and C Haven of University of Wales Institute, Cardiff, UK
Release date NZ
June 9th, 2005
Edited by Claire Haven-Tang Edited by Eleri Jones
Country of Publication
United Kingdom
CABI Publishing
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