For 20 years, Nadine Fruin has served as an international process and service manager, trainer, organizational change manager, auditor, and business developer. She has extensive international experience in multiple organizations, covering all types of private and public institutions on the service provider, supplier and customer side of business. She has a master’s degree in organizational change management from the Vrije Universiteit of Amsterdam and after working numerous years for ICT companies she has now been an independent entrepreneur since 2011. From April 2016 till July 2017 she has worked as a service management expert for Spaceopal GmbH, the Munich based service operator of the Galileo system during the tender phase as well as the preparation phase for fulfilling the role of Galileo Service Operator (GSOp) as specified in the contract with the GSA (European Global Navigation Satellite System Agency) She is the creator of the Galileo Service Management Framework (GSMF) used to ensure the provision of the Galileo services to the worldwide community. She is a master trainer Lean IT for ITpreneurs and has given numerous sessions in English and Spanish for professionals worldwide. Between 2011 and 2015, she has been ITIL trainer at various EU institutions: European Commission, Parliament, Council in Brussels, Luxemburg, Strasburg, Helsinki and Cologne. In 2011, she was the PMO lead of the Magnum program for the Chinese provider of Telecom solutions, Huawei. The Magnum program included the roll-out of the Huawei platform in Europe. From 2004 to 2007, she worked as a consultant, trainer and business developer at Quint Wellington Redwood and was the initiator and business developer responsible for setting up the Quint office in Italy. During this period, she fulfilled the same roles for Quint in Spain and worked as an advisor for Telefónica Cooperación (LATAM) and as a service management project manager for Movistar.