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The Telephone Interviewer's Handbook by Patricia A. Gwartney
The Telephone Interviewer's Handbook by Patricia A. Gwartney
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The Telephone Interviewer's Handbook

How to Conduct Standardized Conversations
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Description

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment." —David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

Author Biography:

Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).
Release date NZ
May 18th, 2007
Audience
  • Professional & Vocational
Edition
2nd edition
Pages
336
Dimensions
182x234x18
ISBN-13
9780787986384
Product ID
2487967

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