Ian McDermott is a Certified NLP Trainer and has taught NLP for 15 years * His company, International Teaching Seminars, has trained thousands of managers since the 1980s. He has acted as consultant for companies such as Coca-Cola, Cable & Wireless, KPMG, IBM, ICI and also the BBC * He is the author of several bestselling books on NLP, including Principles of NLP with Joseph O'Connor, and Manage Yourself, Manage Your Life with Ian Shircore (Piatkus) * Wendy Jago is a Master NLP Practitioner and has a diploma in Hypnosis and Psychotherapy * She has acted as Course Director for the UK College of Hypnotherapy and Counselling and for the Tisserand Institute of Holistic Aromatherapy * She is the author of Effective Communication in Practice with Jan Pye and An NLP Introduction to Brief Therapy and Counselling with Ian McDermott