Mary M. Mitchell is a nationally known etiquette expert who coaches individuals toward personal and professional success through social, presentation, and communication skills. She is the author of seven acclaimed books, published in seven languages, including "Class Acts" and "The Complete Idiot's Guide(R) to Etiquette, Third Edition." She also writes newspaper columns, such as the nationally syndicated "Ms. Demeanor," as well as her "Nice Matters" column for the "Seattle Times." She is also an experienced, professional on-camera and live radio personality. She was co-host of "Nice Matters," a weekly commentary on manners broadcast by Comcast, as well as three hour-long programs about business and social etiquette for major PBS affiliates. She has appeared numerous times on the major network morning shows. Ms. Mitchell has also brought her message and skills to the public as a speaker and keynoter. Since 1989, her company The Mitchell Organization has worked with hundreds of clients from coast to coast, through targeted communications, service, performance, and social training. Her work in customer and client services has been met with particular acclaim from multinational organizations in the legal, accounting, and medical professions, and the hospitality industry.