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Telephone Skills for Professionals in Health Care

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Telephone Skills for Professionals in Health Care

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Telephone Skills for Professionals in Health Care by Wendy Leebov, Ed.D.
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Description

This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept at handling their phone interactions.
Release date NZ
June 29th, 2003
Country of Publication
United States
Imprint
Authors Choice Press
Pages
64
Dimensions
211x281x4
ISBN-13
9780595283637
Product ID
3074406

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