Telephone Skills for Professionals in Health Care
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Paperback
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Description
This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept at handling their phone interactions.
Release date NZ
June 29th, 2003
Audience
- General (US: Trade)
Country of Publication
United States
Imprint
Authors Choice Press
Pages
64
Publisher
Authors Choice Press
Dimensions
211x281x4
ISBN-13
9780595283637
Product ID
3074406
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