Table of Contents
Medical harm: a brief history. The evolution of patient safety. Studies of errors and adverse events in healthcare: the nature and scale of the problem. Reporting and learning systems. Human error and systems thinking. Understanding how things go wrong. The aftermath: caring for patients harmed by treatment. Supporting staff after serious incidents. Culture and leadership for safety. Making healthcare safer: clinical interventions and process improvment. Using information technology to reduce error. People create safety.
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