Ms. Ann Shaffer has contributed to several books about computers, including New Perspectives on Microsoft(R) Word. She began a career in textbook publishing as a Development Editor for William C. Brown and is now a freelance technical editor and writer. Ms. Shaffer holds a Master's degree in English from the University of Wisconsin-Madison. Beverly B. Zimmerman, an award-winning Associate Professor at Brigham Young University, holds a Ph.D. in instructional design. She has published several articles on the use of computer technology for teaching writing, co-authored over 30 books on computer applications software, and authored an oral presentations book. Katherine Pinard has over 20 years of experience writing and editing books about computer concepts, applications, and technology. She has co-authored or contributed to ten books published by Cengage Learning and has edited over 50 titles for the company. S. Scott Zimmerman obtained a Ph.D. from Florida State University and was a postdoctoral fellow at Cornell University. He is currently a professor at Brigham Young University in Provo, Utah and has published many scientific papers, computer articles, and computer programming and applications software books.