Managing Interpersonal Conflict

By:

William A Donohue

Format:

Paperback / softback

Series:

Interpersonal Communication Texts

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Description

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Release date NZ

August 20th, 1992

Author

William A Donohue

Audience

Professional & Vocational

Pages

171

Series

Interpersonal Communication Texts

Dimensions

152x229x10

ISBN-13

9780803933125

Product ID

2452341

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