This book covers the NZIM's Certificate in Management syllabus for 803 Human Resources I: People at Work, and 809 Human Resources II: Personnel Practice. It may also be used as a resource for unit standards in the National Certificate in First Line Management. It will be an important resource for students at both tertiary and secondary level, but also contains useful information for managers, supervisors and team leaders in the workplace who wish to increase their knowledge and skill base.