Revised and updated! The New York Times bestseller that helps business leaders drive positive change in the minds and behaviors of others From the author team of the perennial bestsellers Crucial Conversations and Crucial Confrontations, this new edition of Influencer brings readers up to date on how to become an agent of change in a way that benefits the lives of others and the world around them. Praise for the previous edition: "AN INSTANT CLASSIC! Whether you're leading change or changing your life, this book delivers." Stephen R. Covey, author of The 7 Habits of Highly Effective People "Ideas can change the world-but only when coupled with influence-the ability to change hearts, minds and behavior. This book provides a practical approach to lead change and empower us all to make a difference or a change in society."