How to Eat an Elephant

A Slice-by-Slice Guide to Total Quality Management

By:

John Gilbert

Format:

Paperback / softback

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Description

The enormous challenge of implementing Total Quality Management -- the continuous improvement of all aspects of an organisation -- has been likened in scale to the task of eating an elephant. It cannot be done with one bite, but requires the elephant to be divided into digestible slices. So too with Total Quality Management: implementing improvement in any organisation requires a step-by-step (or slice-by-slice) approach. This easy to read, practical and entertaining book details some 96 topics, or 'slices', essential for the successful introduction and maintenance of Total Quality Management and a Total Quality Culture in any organisation. READERSHIP: Students and organisations practising or introducing total quality management.

Release date NZ

April 1st, 2004

Author

John Gilbert

Audience

General (US: Trade)

Edition

3rd Revised edition

Illustrations

1, black & white illustrations

Pages

228

Dimensions

140x216x13

ISBN-13

9781903500118

Product ID

2334457

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