using standard courier delivery
This book draws on more than 20 years experience and goes beyond facilitation as "meeting management" to detail how to elicit, analyze, verify and translate a group's knowledge and expertise into a tangible deliverables. Using real-world examples, the book shows how to get the benefits of group buy-in and ownership.
Janet A. Means is cofounder of Resource Advantage, Inc., a consulting and training firm specializing in business process innovation, organizational productivity improvement, and information technology planning and design. She is a certified professional facilitator with the International Association of Facilitators.
Tammy Adams is the managing partner of Chaosity LLC, a consulting firm specializing in collaborative techniques for business process improvement and project acceleration. She is a certified professional facilitator and certified quality manager.