Emotional Labor

Name: Emotional Labor
SKU: 3939772
Price: 677.00 NZD
Availability: InStock

Putting the Service in Public Service

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Hardback

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Around 11-21 June using International Courier

Description

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Author Biography:

Authored by Guy, Mary E.; Newman, Meredith A.; Mastracci, Sharon H.

Release date NZ

May 15th, 2008

Author

Audience

General (US: Trade)

Pages

256

Dimensions

152x229x20

ISBN-13

9780765621160

Product ID

3939772

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