Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today's high-stress environment. This third, thoroughly revised edition of an highly acclaimed book is an essential guide to recognize, understand and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions- emotional sensitivity, emotional maturity and emotional competency-which motivate individuals to maximise productivity, manage change and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture.
The unique features of the third edition include:
- New knowledge assimilated after extensive empirical research
- Practical solutions through real-life case studies
- Practical exercises on how to develop
- Recommendations on how to manage emotional upsets, control anger, develop high self-esteem and empathise with others.
Dr Dalip Singh is a senior bureaucrat who joined the Indian Administrative Service (IAS) in 1982. He belongs to the Haryana Cadre and has held many important positions in the state and Central Governments. He obtained his post-graduation in psychology from the University of Delhi in 1978 after which he completed his M.Phil and Ph.D. in psychology with research work in areas such as managerial effectiveness, transactional analysis, leadership and personality. Dr Singh taught at the Faculty of Management Studies, University of Delhi (1980-82) before joining the IAS. He has the rare distinction of being awarded D. Litt. in psychology for his work on EQ, by Bundelkhand University, Jhansi, India, in 2005. He is a trained psychologist and an expert on emotional intelligence. He lives in Chandigarh, India, and may be contacted at www.eqindia.com