Business & Economics Books:

E-Commerce and Information Technology in Hospitality and Tourism

Format

Paperback

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E-Commerce and Information Technology in Hospitality and Tourism by Zongqing Zhou
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Description

The travel professional who wants to stay on the cutting edge will find this to be a great resource. Employing the concepts, ideas and technologies discussed in this book will dramatically improve customer service and marketing in this age of technology. Through the practical use of examples and case studies, the author provides an extensive review of the Internet as an agent of change in hospitality and tourism information technology and commerce. "E-Commerce and Information Technology in Hospitality and Tourism" contains essential information about business-to-business and business-to-consumer e-commerce models, and about marketing schemes and strategies used by various sectors of the industry. A discussion of e-commerce answers questions about reliability, privacy and security as they relate to Internet transactions. Travel professionals will benefit from a detailed review of the Internet's impact on various sectors of the industry including travel agencies, airlines, hotels, cruise lines, bed and breakfasts, online travel stores and more. The author rounds out the book with a glossary of terms, chapter highlights and leads to valuable resources available on related Web sites, as well as a discussion of the future use of technology in the industry.

Author Biography

Associate Professor, Niagara University
Release date NZ
July 15th, 2003
Author
Country of Publication
United States
Imprint
Delmar Cengage Learning
Pages
224
Dimensions
154x231x14
ISBN-13
9780766841406
Product ID
2056342

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