Written by Martin Manser, an expert in effective communication, this book quickly teaches you the insider secrets you need to know in order to conduct difficult conversations successfully. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points: - Sunday: Why are conversations difficult - Monday: Considering emotions - Tuesday: Listening well - Wednesday: Treating colleagues with respect - Thursday: Preparing well - Friday: Seeking change - Saturday: Develop trusting relationships At the end of the book, there are refresher questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Author Biography

Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication, and has led courses for organisations including Capita, Department of Education, and Network Rail.